Template Support

Need help with your website template? We’ve got you! Check out the FAQ and Policies below for quick answers. If that doesn’t help, submit a support ticket and we’ll get back to you within 1 business day.

Extra Support

We get it, DIY is cool, but sometimes you just need extra support! Work 1:1 with Brenna to put any final touches on your website. We can help with custom coding, troubleshooting, mobile optimization and specific design changes, all for just $75/hour.

Frequently Asked Questions

Purchased website templates will be added to your Squarespace account within 48-hours of purchase. Templates come with a 6-month free trial and 20% discount when subscribing.
You will have instant access to the Greenhorn’s Guide to Websites and
Your template will include. 6-month free trial so you have lots of time to edit! When you’re ready to launch, you will need to upgrade to a paid Squarespace plan. You can view the plan pricing here. If purchased within the 6-month timeframe, you should receive a 20% discount.
You will also need a Domain (URL). You may qualify for a free Domain through Squarespace with your yearly subscription.
Our templates have been designed free of code to make the template easy for anyone to edit!
You are welcome to add any coded features of your own.
Yes! Our Squarespace 7.1 templates have a separate mobile editor, meaning that the template comes with a completely custom mobile design, and you have full control over it.
To look at the mobile version of the template, view the demo on your mobile!
Absolutely! You are able to customize every part of the template including fonts, colors, layout, and images.
We encourage you to use the template to it’s fullest abilities and customize it uniquely to you and your business.
Yes! Adding a blog, shop, or events page is easily done after your template is in place.

The great thing about Squarespace is that it's DIY friendly. When you purchase a template you get access to our in-depth video walkthroughs that teach you how to use Squarespace, so you feel confident customizing your template!
Yes! We have free email support included with your template purchase. We also offer an ‘extra support’ paid service if you need assistance with something extra.
Also, Squarespace has great live chat and email support.
Please read the support policies here.
Due to the digital nature of our products, they are non-refundable, so please make sure you read all of the product details before you purchase, and reach out if you have any questions or concerns!
Please read the return policies here.
You can have more than one website within a Squarespace account, so if you already have an existing site on Squarespace, the template will come in as a new website and be separate from your existing site. You will then have 2 websites in your dashboard.
You will need to transfer any existing website content you want manually into the new template.
If you have lots of blog posts, we can help you transfer these via our extra support service.
If you don’t want to transfer content between websites, and would prefer the template to be installed into your existing or live website, check out our install packages!
All of our templates are made with the DIY user in mind, and we provide you with lots of guides and tutorials on how to use Squarespace and customize your template, so it shouldn’t be too hard.
But if you get stuck, please submit a support ticket and we'll help!
We don’t currently offer a full customization service, but we can offer some customizations with our extra support service.